HOKA Assistant Store Manager – Sales and Service - Berlin Ku’Damm

ABOUT HOKA

At HOKA, we believe in the transformational power of running and the joy and optimism that movement brings. We are driven by our passion for our Brand and products, and we want to share it with as many people as possible. Whether you’re a pro runner, first-miler, mountain roamer, or neighborhood walker, HOKA is here to empower you to take flight and find joy in movement.

We celebrate diversity of your background, your experiences, and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all employees can come as they are. We believe that when we bring our different perspectives to work, we are truly better together.

The Role

Our Assistant Store Managers are integral to the success of the HOKA Brand. Our Assistant Store Managers are integral to the success of our stores. As an Assistant Manager, it’s your job to partner closely with the Store Manager to develop team members, provide the best customer service possible, and communicate our company’s values, vision, and mission. As an Assistant Store Manager, you know how to effectively navigate a complex business to satisfy customers and develop team members while working under the pressure of competing business priorities.

Recognizing the integral role of community within the HOKA Brand, you prioritize fostering connections both within and beyond the store's physical space. Through engaging interactions with our knowledgeable HOKA Experts, innovative local initiatives, and active participation in Brand events, you extend invitations to customers to become part of the vibrant HOKA community. Your awareness of industry trends and local market dynamics enables proactive collaboration with Store and District Managers to meet and exceed customer expectations.

Your Impact

Coach and develop your team to drive business results and professional growth
Ensure the highest level of customer service possible and prioritize brand and product knowledge training
Meet and exceed budgeted sales and KPIs
Develop store strategies that enhance customer satisfaction, increase traffic, and optimize profitability
Proactively and continuously cultivate community through events, local outreach, and engagement with your market beyond the store's four walls
Onboard and train team members to ensure engaged and high-performing teams
Ensure the highest level of visual merchandising and standards and take responsibility for execution of visual directives and guidelines
Drive key initiatives and support programs that enhance the customer journey
Manage inventory and implement store administration and operations including compliance with policies and procedures
Hire the best team members by identifying talent quickly and regularly maintaining a network for recruiting candidates
Ensure seamless store operations by implementing and upholding policies and procedures, fostering a culture of compliance and efficiency.

The Assistant Manager of Sales and Service fulfills the Associate Manager role, with a focus on:

Actively focuses on the HOKA loyalty programs including SafeSize and HOKA membership to exceed company expectations, while encouraging participation and tracking results.
Promotes a high-level consumer experience in store where employees communicate and educate customers on product and the HOKA Expert program.
Tracks redemptions, retention and key indicator results to drive traffic/clients into the store location.
Empowering the sales team with sales goals, product knowledge, and effective selling strategies aligned with the HOKA Expert program.

Who You Are

Excellent leadership skills and experience managing people in a customer-facing environment
You embrace digital proficiency and evolving technology demands, harnessing their potential to enhance operational efficiency and engage with customers in innovative ways.
You can demonstrate a track record of exceeding sales targets and cost management for a store of comparable volume and size
Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs
Outstanding problem-solving abilities and a knack for effectively tackling challenges that may arise.
Agility to adapt and respond to the evolving needs of the business, extending beyond the store's physical boundaries.

We would Love to Hear from People with:

Retail store management experience
Ability to be agile to meet the needs of the business, within and beyond the four walls of the store
Excellent communication skills and ability to convey the HOKA and Deckers Brands Vision and Mission to your team and customers.
Experience coordinating and hosting in-store events
Fantastic problem-solving skills and ability to work through challenges

What We Will Give You

As part of our HOKA Family, you belong to more than a performance lifestyle company. From our corporate offices to our retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed. We’re proud to offer a wide range of benefits to best recognize the important role each person plays in the Deckers Brands mission.

32 days of Holiday
Extras, perks & volunteering opportunities - Being a valued member of the HOKA and Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
Growth and Development; Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including a Global Mentorship Program
HOKA Uniform Allowance
60% discount off the Deckers Brands’ (HOKA, UGG, Teva) online, and 30% instore discount.

Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.

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Deckers Brands

HOKA Assistant Store Manager, Sales and Service - Berlin Ku’Damm

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